SYNAPTIC← Back to product1. Fourteen-day cancellation period
If you are a UK consumer, you may request cancellation and a full refund within 14 calendar days of purchase, provided you have not started accessing the digital service as described below. Your request must reach us before the 14-day period expires.
2. Immediate access and loss of cancellation right
At checkout, you may expressly ask us to provide access immediately and acknowledge that your 14-day cancellation right ends once digital access begins.
Access begins when you first redeem or activate a Synaptic licence, or first access the Synaptic platform using Discord login or the Discord entitlement connected with your purchase. Once either event happens, we do not offer a change-of-mind refund.
If you do not redeem a licence or access the platform during the first 14 days and request cancellation within that period, you will receive a refund.
3. Your statutory rights
This policy does not limit remedies the law gives you where digital content or a service is faulty, not as described, or not supplied with reasonable care and skill. Nothing in this policy excludes rights that cannot legally be excluded.
4. Overlapping licences
An overlapping licence exists where the same customer holds two active Synaptic plans at the same time, including Basic with Premium, Basic with Deluxe, or Premium with Deluxe.
If the newer overlapping licence has not been accessed and you request cancellation within 14 days, the normal cancellation right above applies. If the newer licence has already been accessed, or the request is made after 14 days, it is not refundable solely because the licences overlap.
After we verify an accidental overlap that is not eligible for a refund, you may request one one-time discount code worth US$100 toward a future Synaptic purchase. The code is limited to one per customer, has no cash value, is non-transferable and cannot be combined with another offer. It does not replace any statutory remedy.
5. How to request a refund
Contact Synaptic support within the applicable period. Provide your Whop order details and the email used for the purchase, but never post your licence key publicly. We may ask for enough information to verify the order and whether access has begun.
Approved refunds are issued through Whop to the original payment method, normally within 14 days after we accept the cancellation. Your bank or payment provider may take additional time to display the funds.
6. Renewals
Cancelling a subscription stops future renewal but does not automatically refund an already-started billing period. You can manage renewal through your Whop account. Mandatory consumer rights remain unaffected.